Why Shop Billowby?
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Why Shop Billowby?

We were sick of the poor selection, lack of customer service, and the overall seedy nature of shopping at traditional headshops. Billowby emerged to give customers a better experience. Now, you can find the perfect smoking piece at the best price all without ever leaving your couch.

Fast & Discreet Shipping

Fast & Discreet Shipping

You are anxious to receive your product, and we understand the wait can be aggravating.
We are constantly improving our product fulfillment and shipping turn around. In most cases you can expect to receive your product within 4 days of ordering.

  • All orders are packaged in a simple brown box addressed from Olski Inc. No mention of Billowby or the box contents will be visible from the outside.
  • 3-5 Day Express Shipping - Including AK & HI

Friendly & Savvy Customer Support

Friendly & Savvy Customer Support

No one wants to talk to customer support, but sometimes it’s necessary. We are passionate about offering you the best and most efficient customer service in the business. From answering product questions, to helping you track your package we are here every step of the way.

Customer Inquiries

Need assistance with your order or have product questions? Simply drop us a note at support@billowby.com. Our support team is online 9 - 5 PST Monday through Friday. Emails sent on the weekend will be responded to on the next business day.

Damaged Products

Billowby insures that all products shipped arrive in one piece. If your order arrives damaged. Please send a damage request to support@billowby.com and we will issue you a replacement.

Unbeatable Prices, Unparalleled Selection

Unbeatable Prices, Unparalleled Selection

How are we able to give you such good deals on the newest products?
Easy, we are online only.

Being online only means that we save on all the traditional costs associated with brick and mortar headshops. We don’t need to pay retail rent or retail employees to run the store. All these savings are passed on to you!

We take great pride in offering you the best smoking accessories on the market. We have personal relationships with our vendors allowing us to always know what cool new items are about to hit the market. Even better, since we don’t have an actual store, we have much more room to showcase these products.

100% Customer Satisfaction Guaranteed

100% Customer Satisfaction Guaranteed

What if I don't like it? What if it’s too big or too small for my needs? Don’t worry, we want to
make sure you find your perfect piece, and ordering online can be scary.
To help ease your mind, we offer hassle free returns.

Easy Returns & Exchanges

Billowby offers free exchanges on any of our products, and does accept returns (shipping not included in the refund). If you change your mind about your piece, contact support@billowby.com and we will issue you an RA number and help you with the return label.

Manufacturing Defects

We offer many products with manufacturing warranties. If your vape isn’t starting properly, or your bong comes with a quality issues, reach out to support@billowby.com and we will either replace it, or put you in contact with the Manufacturer.